Dealing with Difficult People
Dealing with difficult people is a common problem and our advice is constantly sought. With a brief description, background or email of the person, we can provide a client with the right approach and wording to ensure success of meetings and conversations-formal or informal.
Our understanding of people in diverse settings and conditions is highly valued in today’s rapidly changing, competitive world. We often hear “your accessibility is true asset for a global firm.” Whether a client is in another country, traveling or just time pressured, our help is a phone call away.
Tips for Dealing with Difficult People:
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Don’t try to change them or be their friend.
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People don’t always say what they mean or mean what they say.
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Little things can mean a lot to people. (Read Understanding Bosses)
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Learn stress basics—business/weather turbulence, 9/11 and more have taught us the need to be prepared.
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Under stress, a person’s dominant traits become more pronounced.
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Remember if you think someone is difficult, he/she probably thinks the same of you. There’s always someone with whom they get along-watch for cues.
